Help Article | About buying goods or services from businesses

You can contact a Business on WhatsApp directly using information provided in their Business Profile. There you’ll find the Business’ name, address, and contact information. If you need any more information, you can contact us at the following address:

WhatsApp in India
216 Okhla Industrial Estate, Phase III
New Delhi - 110020
India

Email: grievance_officer_wa@support.whatsapp.com

Note: WhatsApp does not make any representations, warranties or guarantees in relation to any goods or services offered for sale on WhatsApp.

How to raise a complaint about a business on WhatsApp

For complaints related to goods or services of a particular Business on WhatsApp (such as complaints regarding non-delivery of a goods/services, or defects/deficiencies in goods/services) or complaints regarding the Business itself, please write to the Grievance Officer of the Business in question. You can find the contact details of the Business’ Grievance Officer on their Business Profile.

Note: The terms of the contract between you and the Business offering goods or services will apply. For more details, please refer to the Business’ website, contact them or consult their policies.

How to raise a complaint about services provided by WhatsApp

You can raise complaints with our Grievance Officer in relation to the services provided by WhatsApp, by contacting us at:

Paresh B Lal
WhatsApp
Attention: Grievance Officer
216 Okhla Industrial Estate, Phase III
New Delhi - 110020
India

You can track your complaints by writing to us here.

How to get information on delivery and shipment

WhatsApp does not provide any logistics support to Businesses or Users (including delivery and shipment support). To learn more, please contact the relevant Business or consult their policies.

How to request a return, exchange, or refund

Payments, returns, exchanges, refunds (including payment and refund of shipping fees, chargebacks, etc.) are subject to individual Business’s policies. WhatsApp has no role or control in this regard. To learn more, please contact the relevant Business or consult their policies.

Note: WhatsApp does not charge a cancellation fee should you decide to cancel your order.

Does WhatsApp rank goods, services, or businesses listed on WhatsApp?

WhatsApp does not rank goods or Businesses that use WhatsApp and/or the goods or services advertised, promoted or offered by Businesses for sale on WhatsApp. We do not endorse any Business or the goods/services of any business.

WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees

* Data charges may apply. Contact your provider for details.

GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.

WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.

PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.

DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.