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Help Article | About complaints raised by WhatsApp users in relation to the goods or services sold by Businesses

If a WhatsApp user raises a complaint regarding a Business account, their catalog listings, or any purchases from that Business, WhatsApp will ask the WhatsApp user to contact the Grievance Officer for that Business. The Business is solely responsible for responding to and resolving all such complaints. The Business must acknowledge the receipt of any WhatsApp user complaint within 48 hours and resolve such complaints within 1 month from the date of receipt of the complaint as required under applicable laws.

Related resources
  • About mandatory disclosures to be made by Businesses
  • How to Comply with the Laws for Selling Online in India

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    Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.


    Share Moments that Matter

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    Say What's On Your Mind

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