Help Article | About WhatsApp Surveys

WhatsApp provides you with an opportunity to give us feedback and help us make WhatsApp a better product for you. You will occasionally receive a chat message from "WhatsApp Surveys" inviting you to take a survey. Before accepting the invitation to participate in the survey, we will provide you with clear information about its purpose. Your choice to participate and your responses to the survey questions will not affect your account settings. You are always in control and can block WhatsApp Surveys to stop receiving survey invitations at any time.

• Survey responses will only be used for research purposes and to improve your WhatsApp experience.
• Survey responses are stored in a secure manner. Access to responses is limited to a restricted number of employees.
• Survey responses will be used and protected in accordance with the WhatsApp Privacy Policy.

• The official WhatsApp Surveys chat is marked with the verified green checkmark 
  
   and uses phone numbers +16505361212, +16508638904.
• If you receive a chat message from an account without the green checkmark or from a different phone number than the ones indicated above claiming to be WhatsApp Surveys, it is likely a scam. Please report and block this number. Learn how to block and report contacts for Android | iPhone | KaiOS

If you have additional questions and would like to contact WhatsApp, please open WhatsApp Settings > tap or click Help > Contact Us.

WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees

GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.

WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.

PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.

DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.

VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.