Help Article | Can’t create or restore an iCloud backup
- Verify you're signed in with the Apple ID that you use to access iCloud.
- Verify iCloud Drive is turned on. Go to iPhone Settings > tap your name > iCloud > check that your iCloud Drive is on.
- Turn iCloud Drive off and back on. Go to iPhone Settings > tap your name > iCloud > turn iCloud Drive off and on.
- If you've turned on iCloud Drive for any device using your Apple ID, update to iOS 12 or newer to create a backup.
- Verify you have enough available space on your iCloud account to create a backup. You need to have at least 2.05 times the space available in your iCloud account than the actual size of your backup.
- If you're attempting a backup on a cellular data network, enable cellular data usage for iCloud.
- Perform a manual backup by going to WhatsApp Settings > Chats > Chat Backup > Back Up Now.
- Attempt the manual backup on a different network. Preferably the network you connect to the most.
- Verify you're attempting to restore data from the same phone number and iCloud account that the backup was created on.
- If you’re restoring an end-to-end encrypted backup, you’re using the correct password or key.
- Verify there's enough space on your iPhone to restore the backup. You need to have at least 2.05 times the space available in your iCloud account and on your phone than the actual size of your backup.
- If the backup was created using iCloud Drive, you’ll only be able to restore that backup on an iPhone with iOS 12 or newer.
- If you've turned on iCloud Drive for any device using your Apple ID, you won't be able to restore data on your iPhone unless it has iOS 12 or newer.
- Attempt the restoration from a different network. Preferably the network you connect to the most.
- Turn iCloud Drive off and back on. Go to iPhone Settings > tap your name > iCloud > turn iCloud Drive off and on.
- Sign out of iCloud and restart your iPhone by turning it off and on. Then, sign back in to iCloud and try the restore again.
- How to back up to iCloud
- How to restore your chat history
WhatsApp
Features
TEXTS
Simple,
Reliable Messaging
Message
your friends and family for free*. WhatsApp uses your phone's Internet
connection to send messages so you can avoid SMS fees
GROUP
CHAT
Groups to
keep in touch
Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.
WHATSAPP
ON WEB AND DESKTOP
Keep the
Conversation Going
With
WhatsApp on the web and desktop, you can seamlessly sync all of your chats to
your computer so that you can chat on whatever device is most convenient for
you. Download the desktop app or visit web.whatsapp.com to get started
WHATSAPP
VOICE AND VIDEO CALLS
Speak
Freely
With
voice calls, you can talk to your friends and family for free*, even if they're
in another country. And with free* video calls, you can have face-to-face
conversations for when voice or text just isn't enough. WhatsApp voice and video
calls use your phone's Internet connection, instead of your cell plan's voice
minutes, so you don't have to worry about expensive calling charges.
* Data
charges may apply. Contact your provider for details.
END-TO-END
ENCRYPTION
Security
by Default
Some of
your most personal moments are shared on WhatsApp, which is why we built
end-to-end encryption into the latest versions of our app. When end-to-end
encrypted, your messages and calls are secured so only you and the person
you're communicating with can read or listen to them, and nobody in between,
not even WhatsApp.
PHOTOS
AND VIDEOS
Share
Moments that Matter
Send
photos and videos on WhatsApp instantly. You can even capture the moments that
matter to you most with a built-in camera. With WhatsApp, photos and videos
send quickly even if you're on a slow connection.
DOCUMENTS
Document
Sharing Made Easy
Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.
VOICE
MESSAGES
Say
What's On Your Mind
Sometimes,
your voice says it all. With just one tap you can record a Voice Message,
perfect for a quick hello or a longer story.
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