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Help Article | Can't remember password for encrypted backup

To provide an additional layer of security, WhatsApp protects end-to-end encrypted backups with a password or 64-digit encryption key. This password or key is the only way for you to access your encrypted backup or transfer it to a new device.

Change your password
You can change the password for your encrypted backup even if you can’t remember your old password.
  1. Go to Settings.
  2. Tap Chats > Chat Backup > End-to-end encrypted backup > Change Password.
  3. Tap I forgot my password, then verify your identity with your biometrics or device PIN.
  4. Create a new password for your backup.
Turn off end-to-end encrypted backup
If you can’t remember your password, you can turn off end-to-end encrypted backup.
  1. Go to Settings.
  2. Tap Chats > Chat Backup > End-to-end encrypted backup > Turn Off.
  3. Tap I forgot my password, then verify your identity with your biometrics or device PIN.
  4. Tap Turn off > Done.
You can turn on end-to-end encrypted backup at any time.
If you don’t have access to your WhatsApp chats
If you can’t remember your password and don’t have access to your WhatsApp chats, you won’t be able to access your backup. WhatsApp can’t reset your password or help restore your backup.
Password attempts
You can attempt to enter your password or key a total of five times. After five incorrect tries, you’ll have to wait before you can try again.
If you don’t restore your backup
If you choose to use WhatsApp without restoring a backup, that backup will still be available for you to access if you choose to reinstall WhatsApp on another device.
Related resources:


WhatsApp Features


Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees

* Data charges may apply. Contact your provider for details.


Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.



Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit to get started



Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.



Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.


Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.



Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.


Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



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