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Help Article | How to avoid scams when using cashback

Note: Our cashback promotion has now ended. Although you’ll no longer be able to receive cashback on WhatsApp, we thank you for your participation. If you didn’t receive cashback for a successful transaction before the promotion ended, please read this article.
Cashback is designed to reward users who use payments on WhatsApp to send and receive money with friends and family. You shouldn’t send money to someone you don’t know to avail of cashback. To avoid scams, follow these guidelines:

Only transfer money to people you know
  • Only send money to people you know and trust.
  • If you receive a message that might be a scam, you can block the number and report it to us. To do so, open the chat and tap Block > Report and Block.
Note: Responses to payment requests, QR code payments, and collect requests and responses are not eligible for cashback.
Don’t share personal information
  • Don’t share your OTP, UPI PIN, or any other financial information with anyone. You should never share your OTP or bank information with anyone because they can misuse it.
  • Don’t click on any unknown or suspicious links.
  • The cashback promotion will be available to different users at different times. If the promotion becomes available to you, it'll be for a limited time only.
  • If you become eligible for the cashback promotion, you'll see a gift icon when you’re sending money to an eligible receiver.
Related resources:


WhatsApp Features


Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees

* Data charges may apply. Contact your provider for details.


Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.



Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit to get started



Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.



Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.


Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.



Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.


Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



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