Help Article | How to Comply with the Laws for Selling Online in India

1. Open the WhatsApp Business app.
2. On Android, tap More options. On iPhone, tap Settings.
3. Then, tap Business tools > Business Profile.
4. In the Business details section, tap Edit
   
   .
5. Tap Edit
   
    to add business information for the following sections:
1. Legal Name of Business: Enter the full legal name of your Business.
2. Business Type: Select your business type. The options include:
• Limited liability partnership
• Sole proprietorship
• Partnership
• Public Company
• Private Company
• Other
Note: If you select ‘Partnership’ or ‘Other’ as your business type, you will be asked if your Business is registered under applicable laws (Yes or No). We assume that your Business is registered under applicable law for all other options.
3. Business Address: Enter the address for your Business. This should be the same address shared in your business profile.
4. Customer Care Information: Enter the contact information of the individual who will respond to and resolve the inquiries from your customers, such as returns or refunds. It’s required to provide an email address and at least one landline or mobile phone number.
5. Grievance Officer Information: Enter the contact information of the individual who will respond to and resolve any complaints from your customers. It’s required to provide the grievance officer name and at least one contact method such as email, landline phone number or mobile number.
6. Use the free text box in the Business Description section of the profile to enter any other information that you are required to provide under applicable law(s).

1. Open the WhatsApp Business app.
2. On Android, tap More options. On iPhone, tap Settings.
3. Then, tap Business tools > Catalog.
4. Tap Add item.
5. Add business information for the following sections:
1. Legal Name of Business: Enter the full legal name of your Business.
2. Business Type: Select your business type. The options include:
• Limited liability partnership
• Sole proprietorship
• Partnership
• Public Company
• Private Company
• Other
Note: If you select ‘Partnership’ or ‘Other’ as your business type, you will be asked if your Business is registered under applicable laws (Yes or No). We assume that your Business is registered under applicable law for all other options.
3. Business Address: Enter the address for your Business. This should be the same address shared in your business profile.
4. Customer Care Information: Enter the contact information of the individual who will respond to and resolve the inquiries from your customers, such as returns or refunds. It’s required to provide an email address and at least one landline or mobile phone number.
5. Grievance Officer Information: Enter the contact information of the individual who will respond to and resolve any complaints from your customers. It’s required to provide the grievance officer name and at least one contact method such as email, landline phone number or mobile number.
6. Use the free text box in the Business Description section of the profile to enter any other information that you are required to provide under applicable law(s).
7. If prompted, tap Next > Add new item. Your catalog is created.

1. Navigate to the Chats tab.
2. On Android, tap More options. On iPhone, tap Settings.
3. Then, tap Business tools > Business Profile.
4. In the Business details section, tap Edit
   
   .

1. Open the WhatsApp Business app.
2. On Android, tap More options. On iPhone, tap Settings.
3. Tap Catalog.
4. Tap the product you’d like to edit. Then, tap Edit
   
    or More options > Edit.
5. Tap Country of Origin.
6. Select the country of origin for the product item > Confirm.
• If the country of origin is India, India will be automatically added to the Country of Origin field.
• If the country of origin isn’t India, the selected country will be automatically added to the Country of Origin field. Tap Importer Information and fill out these additional fields:
1. Name of Importer: Enter the legal entity name of the importer.
2. Importer Address: Enter the operational address of the importer.
Note: If the item is a non-physical good sold in India, such as a service, please select Not applicable in the Country of Origin field.
3. Tap DONE.
7. Use the free text box in the Business Description section of the profile to enter any other information that you are required to provide under applicable law(s).
8. Tap SAVE.

• the principle geographic address of your headquarters and all branches
• the name and details of your website
• your email address
• any other information that may be necessary for the user’s communication with you

• About complaints raised by WhatsApp users in relation to the goods or services sold by Businesses
• About mandatory disclosures to be made by Businesses

WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees

GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.

WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

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Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.

PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.

DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.

VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.