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Help Article | How to place an order using cart

When you are visiting a business’ catalog on WhatsApp, use the MESSAGE BUSINESS button to start a conversation or use the ADD TO CART button to place an order with the business for a product that you’re viewing.
Adding products to cart
  1. Open WhatsApp.
  2. Go to your chat or business profile of the business you’d like to order from.
  3. Tap the Shopping button
     next to the business name to access their catalog.
  4. Browse through the products.
  5. Tap 
     next to an item to add that item to your cart. You can also tap an item to open the product detail page. Then, tap ADD TO CART.
    • Tap 
       to adjust the quantity of that item in your cart.

Note: You can also tap MESSAGE BUSINESS to ask about the product. To ask about multiple items, add all of them to your cart and send your inquiry in a single message. An order isn't final until confirmed by the seller.
Editing your cart
  1. Tap the VIEW CART or 
     to see the products added to your cart.
  2. Tap ADD MORE to navigate back to the catalog to add more products.
  3. Tap 
     to adjust the quantity of specific items in your cart.
Placing an order
  1. Once you’ve updated your cart, tap SEND TO BUSINESS.
  2. Once sent, you can see your order details by tapping on the VIEW SENT CART button in your chat window with the seller.
Related resources:
  • About cart
  • How to place an order using cart on iPhone


WhatsApp Features


Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees

* Data charges may apply. Contact your provider for details.


Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.



Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit to get started



Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.



Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.


Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.



Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.


Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



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