Help Article | How to reset your two-step verification PIN
To reset the PIN:
- Open WhatsApp > tap Forgot PIN? > Send Email. A reset link will be sent to the email address you provided.
- In the email, follow the reset link and tap CONFIRM.
- Open WhatsApp > tap Forgot PIN? > Reset.
You’ll need to wait 7 days to reset the PIN if:
- You didn't provide an email address to reset the PIN.
- You forgot the email address to reset the PIN.
- Someone else set up the two-step verification PIN before you started using this phone number.
Note: For security purposes, there isn’t an option for us to speed up the 7-day timeframe or disable your account after two-step verification is enabled. The two-step verification PIN is different from the 6-digit registration code you receive via SMS or phone call.
Simple, Reliable Messaging
Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees
Groups to keep in touch
Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.
WHATSAPP ON WEB AND DESKTOP
Keep the Conversation Going
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With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.
* Data charges may apply. Contact your provider for details.
Security by Default
Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.
PHOTOS AND VIDEOS
Share Moments that Matter
Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.
Document Sharing Made Easy
Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.
Say What's On Your Mind
Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.