Help Article | How to manage your notifications

Notification preferences can easily be managed in your WhatsApp settings. iPhone will automatically display a push notification to alert you of an incoming message.

iOS apps can provide three types of notifications:

Sounds: An audible alert plays.
Alerts/Banners: An alert or banner appears on the screen.
Badges: An image or number appears on the application icon.

To make changes to your notification preferences:

Open WhatsApp > tap Settings> Notifications. Review that Show Notifications is enabled for Message and Group Notifications.

Mute individual or group chats

You can turn off the vibration or sounds you experience in the app. Open WhatsApp > Settings > Notifications > In-App Notifications.

Troubleshoot notification problems

Make sure that your notification settings are turned on in both your WhatsApp and iPhone settings.

If you’ve verified that your notification settings are correct and you’re still not receiving notifications, this is likely an issue with your connection or iOS.

Please note that delivery of notifications is controlled entirely by Apple's Push Notification Service (APNS), and WhatsApp has no way to resolve issues with this service. If someone sends you a message while you’re offline, that message will be sent to APNS to be delivered to your phone. WhatsApp doesn’t have control or visibility over the delivery of these notifications. The issue may be presenting itself in WhatsApp, but the issue derives from APNS or the iOS.

Typically, the only way to resolve this issue is to restore your phone to factory settings and set the phone up as new.

Note: If you restore a backup, you’ll likely restore the issue as well. Push notifications require a valid SIM card and an active Wi-Fi or cellular connection.

Related resources:

How to mute or unmute notifications: Android | Web and Desktop

WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees

* Data charges may apply. Contact your provider for details.

GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.

WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.

PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.

DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.

VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.

Comments

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