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Help Article | How to request your account information

The request account information feature allows you to request and export a report of your WhatsApp account information and settings. The report won’t include your messages. If you want to access your messages other than in the app, you can export your chat history instead.
Request report
  1. Open WhatsApp.
  2. Press Options > Settings > Account > Request account info.
  3. Select and press Request report. The screen will update to state Request sent.
Your report will typically be available three days after the date you requested it. You can refer to the Ready by date while waiting for your report.
  • Once you request a report, you can’t undo or cancel your pending request.
  • If you change your phone number or delete your account, your pending request will be voided and you’ll have to request another report.

Download and export report
When the report is available to download, you'll receive a WhatsApp notification on your phone, stating “Your account info report is now available”. The Request account info screen in WhatsApp will tell you that you’ll have a few weeks to download your report after it's available, before it's deleted from our servers. Because this report contains your information, you should be careful about storing, sending, or uploading it to any other services.
  1. Open WhatsApp.
  2. Press Options > Settings > Account > Request account info.
  3. Select and press Download report.
  4. Once the file is downloaded, press Export report > OK > OK.
Note: After you download the report to your phone, you'll have the option to permanently delete the downloaded copy from your phone by selecting and pressing Delete report > OK on the Request account info screen. Deleting the report won't delete any of your WhatsApp account data.
View report
You won’t be able to view the downloaded report within WhatsApp. To view the report, you'll need to connect your phone to a computer.
  1. On a computer, use File Explorer on Windows or download a file transfer application such as Android File Transfer on Mac.
  2. Use a USB cord to connect your phone to the computer. You'll first need to press Settings on the apps menu of your phone > scroll to the side to select Storage > select and press USB Storage > select and press Enabled.
  3. Alternatively, you can insert your phone's SD card into the computer. The file transfer application will then automatically open on the computer.
  4. On the computer, click downloads > whatsapp.
  5. Drag the My account file to the desktop.
  6. Unzip the file by opening it. This will create a My account info folder.
  7. Open the folder, then open the HTML file to view your account information.
Related resources:


WhatsApp Features


Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees

* Data charges may apply. Contact your provider for details.


Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.



Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit to get started



Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.



Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.


Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.



Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.


Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



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