Help Article | Issues with payments on WhatsApp

Contact hasn't received the payment

If the payment is complete, but your contact hasn't received the money, check that you've sent the payment to the correct contact.

WhatsApp is a Third Party Application provider for facilitating UPI transactions, and money is transferred directly from bank to bank. To get more information on the status of your payment, please contact your bank.

Payment wasn't completed and refund wasn't received

If a payment wasn't completed, the app will notify you. Your bank should process a refund in up to 4 business days. Please check your bank account to check the status.

In some cases, you may need to contact support from within the app. To contact support, tap the payment message > Help.

Unable to add bank account

If you can't find your bank in the list, make sure your bank supports UPI.

If you're having issues adding your bank account, check the following:

Your WhatsApp number and the phone number linked to your bank account is the same. If not, contact your bank.
You selected the correct bank.
You can send and receive SMS.
Your phone has a reliable Internet connection.
If you have a joint or NRI (Non-Resident Indian) account, it may not be supported. Contact your bank for more information.
If you have a dual SIM phone on a version of Android less than 5.0: Open your phone's Settings > Make sure the SIM set as default matches the phone number you use for WhatsApp.

Unable to send payment

You won't be able to send money if your contact doesn't have payments enabled. You'll see the following pop-up message when trying to send them money:

To receive a payment, [contact name] needs to set up payments in WhatsApp by tapping Settings > Payments.

WhatsApp Features

TEXTS

Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees

* Data charges may apply. Contact your provider for details.

GROUP CHAT

Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.

WHATSAPP ON WEB AND DESKTOP

Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit web.whatsapp.com to get started

WHATSAPP VOICE AND VIDEO CALLS

Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.

END-TO-END ENCRYPTION

Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.

PHOTOS AND VIDEOS

Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.

DOCUMENTS

Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.

VOICE MESSAGES

Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.

Comments

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