Help Article | Can’t create or restore a Google Drive backup
- You aren't logged into the same Google account.
- You aren't using the same phone number that was used to create the backup.
- Your SD card or chat history is corrupted.
- A backup file doesn't exist on the Google Drive account or locally on your device.
- You have a Google account added to your device.
- You have Google Play services installed on your device.
- If you're attempting to back up using cellular data, you have data for both WhatsApp and Google Play services. Contact your provider if you're unsure.
- Attempt to back up on a different network. Try connecting to Wi-Fi if you're unable to back up using mobile data.
- You’re using the same phone number and Google account that the backup was created on.
- If you’re restoring an end-to-end encrypted backup, you’re using the correct password or key.
- There's enough memory on your device to restore the backup.
- You have Google Play services installed on your device.
- Your device’s battery is fully charged or plugged into a power source.
- Your device has a strong and stable internet connection. If restoring using a cellular data network doesn't work, please try Wi-Fi.
- How to restore your chat history
- How to back up to Google Drive
- Can't remember password for encrypted backup
WhatsApp
Features
TEXTS
Simple,
Reliable Messaging
Message
your friends and family for free*. WhatsApp uses your phone's Internet
connection to send messages so you can avoid SMS fees
GROUP
CHAT
Groups to
keep in touch
Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.
WHATSAPP
ON WEB AND DESKTOP
Keep the
Conversation Going
With
WhatsApp on the web and desktop, you can seamlessly sync all of your chats to
your computer so that you can chat on whatever device is most convenient for
you. Download the desktop app or visit web.whatsapp.com to get started
WHATSAPP
VOICE AND VIDEO CALLS
Speak
Freely
With
voice calls, you can talk to your friends and family for free*, even if they're
in another country. And with free* video calls, you can have face-to-face
conversations for when voice or text just isn't enough. WhatsApp voice and video
calls use your phone's Internet connection, instead of your cell plan's voice
minutes, so you don't have to worry about expensive calling charges.
* Data
charges may apply. Contact your provider for details.
END-TO-END
ENCRYPTION
Security
by Default
Some of
your most personal moments are shared on WhatsApp, which is why we built
end-to-end encryption into the latest versions of our app. When end-to-end
encrypted, your messages and calls are secured so only you and the person
you're communicating with can read or listen to them, and nobody in between,
not even WhatsApp.
PHOTOS
AND VIDEOS
Share
Moments that Matter
Send
photos and videos on WhatsApp instantly. You can even capture the moments that
matter to you most with a built-in camera. With WhatsApp, photos and videos
send quickly even if you're on a slow connection.
DOCUMENTS
Document
Sharing Made Easy
Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.
VOICE
MESSAGES
Say
What's On Your Mind
Sometimes,
your voice says it all. With just one tap you can record a Voice Message,
perfect for a quick hello or a longer story.
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