Help Article | Can’t download or update WhatsApp
- "There's insufficient space on the device"
- "This app is incompatible with your Android Device"
- "This item isn't available in your country"
- Other error codes
- Go to your device's Settings, then tap Apps & notifications > Google Play Store > App info > Storage > CLEAR CACHE.
- Tap CLEAR DATA > OK.
- Restart your device, then try installing WhatsApp again.
- Delete data and apps you no longer use.
- Move data and apps to your external SD card.
- Clear cached data by opening your phone's Settings > Apps & Notifications > WhatsApp > Storage & cache > Clear cache > Clear storage.
- Remove your Google account by going to your device's Settings. Then tap Users & accounts.
- Select your Google account and tap REMOVE ACCOUNT > REMOVE ACCOUNT.
- Restart your device or turn it off and on.
- Re-add your Google account by going to your device's Settings. Then tap Users & accounts > Add account > Google.
- Log in to your Google account.
- Clear Google Play Store's cache by going to your device's Settings. Then tap Apps & notifications > App info > Google Play Store > Storage > CLEAR CACHE.
- Clear Google Play Store's data by tapping CLEAR DATA > OK.
- Try downloading WhatsApp again.
- Follow the instructions in the section "There's insufficient space on the device" to make sure you have enough space on your device.
- Tap here to download WhatsApp as an APK file.
- Tap DOWNLOAD NOW.
- Open the APK file to initiate the installation.
- Note: When opening the APK file, you'll need to tap SETTINGS > Allow from this source.
- If you're using cellular data, please try to download WhatsApp on Wi-Fi only.
- If that doesn't work, try the following:
- Go to your device's Settings > Apps or Apps & notifications > Google Play Store > Data usage > Turn on Background data.
- Go to your device's Settings > Apps or Apps & notifications > Download Manager > Data usage > Background Data > Turn on Background data.
- If the above tips don't work, try clearing Google Play Store's cache by going to your device's Settings. Then tap Apps & notifications > App info > Google Play Store > Storage > Clear cache.
- Clear Google Play Store's data by tapping Clear storage > OK.
- Try downloading WhatsApp again.
WhatsApp
Features
TEXTS
Simple,
Reliable Messaging
Message
your friends and family for free*. WhatsApp uses your phone's Internet
connection to send messages so you can avoid SMS fees
GROUP
CHAT
Groups to
keep in touch
Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.
WHATSAPP
ON WEB AND DESKTOP
Keep the
Conversation Going
With
WhatsApp on the web and desktop, you can seamlessly sync all of your chats to
your computer so that you can chat on whatever device is most convenient for
you. Download the desktop app or visit web.whatsapp.com to get started
WHATSAPP
VOICE AND VIDEO CALLS
Speak
Freely
With
voice calls, you can talk to your friends and family for free*, even if they're
in another country. And with free* video calls, you can have face-to-face
conversations for when voice or text just isn't enough. WhatsApp voice and video
calls use your phone's Internet connection, instead of your cell plan's voice
minutes, so you don't have to worry about expensive calling charges.
* Data
charges may apply. Contact your provider for details.
END-TO-END
ENCRYPTION
Security
by Default
Some of
your most personal moments are shared on WhatsApp, which is why we built
end-to-end encryption into the latest versions of our app. When end-to-end
encrypted, your messages and calls are secured so only you and the person
you're communicating with can read or listen to them, and nobody in between,
not even WhatsApp.
PHOTOS
AND VIDEOS
Share
Moments that Matter
Send
photos and videos on WhatsApp instantly. You can even capture the moments that
matter to you most with a built-in camera. With WhatsApp, photos and videos
send quickly even if you're on a slow connection.
DOCUMENTS
Document
Sharing Made Easy
Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.
VOICE
MESSAGES
Say
What's On Your Mind
Sometimes,
your voice says it all. With just one tap you can record a Voice Message,
perfect for a quick hello or a longer story.
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