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Help Article | Controls When Messaging Businesses

You are in control when you message with a business on WhatsApp. It’s up to you whether or not you share your number with a business, and you can block a business at any time. WhatsApp will not give your number to a business, and our policies prohibit businesses from contacting you on WhatsApp without first receiving your approval to do so.

Block or report a business
When you receive a message from a business for the first time, we will provide you with the option to block or report the business in case you don’t want to hear from them again. And at any point during a conversation with a business, you can block or report it from its profile.
When you block a business account, you can also tell us why, such as because you no longer need to message that business or you didn’t sign up to receive messages from them. We may also use this block and report information to take action on an account or limit the messages it can send.
Share message feedback
You also have the option to provide feedback on the individual chats businesses send you.
  1. Open WhatsApp.
  2. Then, open your chat with the business.
  3. Tap and hold the message you’d like to review.
  4. Tap Rate.
  5. Select a number of stars to rate the message.
  6. Tap Submit.
We may also use this feedback to help businesses improve their chats with customers. This feedback is anonymous, which means the business and WhatsApp can't see who provided it. WhatsApp doesn’t see the content of your messages with businesses.


WhatsApp Features


Simple, Reliable Messaging

Message your friends and family for free*. WhatsApp uses your phone's Internet connection to send messages so you can avoid SMS fees

* Data charges may apply. Contact your provider for details.


Groups to keep in touch

Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.



Keep the Conversation Going

With WhatsApp on the web and desktop, you can seamlessly sync all of your chats to your computer so that you can chat on whatever device is most convenient for you. Download the desktop app or visit to get started



Speak Freely

With voice calls, you can talk to your friends and family for free*, even if they're in another country. And with free* video calls, you can have face-to-face conversations for when voice or text just isn't enough. WhatsApp voice and video calls use your phone's Internet connection, instead of your cell plan's voice minutes, so you don't have to worry about expensive calling charges.

* Data charges may apply. Contact your provider for details.



Security by Default

Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.


Share Moments that Matter

Send photos and videos on WhatsApp instantly. You can even capture the moments that matter to you most with a built-in camera. With WhatsApp, photos and videos send quickly even if you're on a slow connection.



Document Sharing Made Easy

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.


Say What's On Your Mind

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.



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