Help Article | Lost and stolen phones
In the unfortunate case that your phone becomes lost or stolen, we can help make sure that no one can use your WhatsApp account.
- Lock your SIM card. You should call your mobile provider as soon as possible to lock your SIM card. It will then not be possible to verify the account on that phone again, as you must be able to receive SMS or phone calls to verify an account.
- At this point, you have two choices:
- Use a new SIM card with the same number to activate WhatsApp on your new phone. This is the fastest way to deactivate your account on the stolen phone. WhatsApp can only be activated with one phone number on one device at a time.
- Even with the SIM card locked and phone service disabled, WhatsApp can be used on Wi-Fi if you do not contact us with an account deactivation request.
- We are not able to help you locate your phone. Remote WhatsApp deactivation from another device is not possible.
- If you created a backup using Google Drive, iCloud or OneDrive before your phone went missing, you might be able to restore your chat history. Learn how to restore messages on: Android | iPhone.
- The account isn't completely deleted.
- Your contacts can still see your profile.
- Your contacts can send you messages, which will remain in a pending state for up to 30 days.
- If you reactivate your account before it is deleted, you will receive any pending messages on your new phone and you will still be in all of your group chats.
- If you don't activate your account within 30 days, it will be completely deleted.
WhatsApp
Features
TEXTS
Simple,
Reliable Messaging
Message
your friends and family for free*. WhatsApp uses your phone's Internet
connection to send messages so you can avoid SMS fees
GROUP
CHAT
Groups to
keep in touch
Keep in touch with the groups of people that matter the most, like your family or coworkers. With group chats, you can share messages, photos, and videos with up to 256 people at once. You can also name your group, mute or customize notifications, and more.
WHATSAPP
ON WEB AND DESKTOP
Keep the
Conversation Going
With
WhatsApp on the web and desktop, you can seamlessly sync all of your chats to
your computer so that you can chat on whatever device is most convenient for
you. Download the desktop app or visit web.whatsapp.com to get started
WHATSAPP
VOICE AND VIDEO CALLS
Speak
Freely
With
voice calls, you can talk to your friends and family for free*, even if they're
in another country. And with free* video calls, you can have face-to-face
conversations for when voice or text just isn't enough. WhatsApp voice and video
calls use your phone's Internet connection, instead of your cell plan's voice
minutes, so you don't have to worry about expensive calling charges.
* Data
charges may apply. Contact your provider for details.
END-TO-END
ENCRYPTION
Security
by Default
Some of
your most personal moments are shared on WhatsApp, which is why we built
end-to-end encryption into the latest versions of our app. When end-to-end
encrypted, your messages and calls are secured so only you and the person
you're communicating with can read or listen to them, and nobody in between,
not even WhatsApp.
PHOTOS
AND VIDEOS
Share
Moments that Matter
Send
photos and videos on WhatsApp instantly. You can even capture the moments that
matter to you most with a built-in camera. With WhatsApp, photos and videos
send quickly even if you're on a slow connection.
DOCUMENTS
Document
Sharing Made Easy
Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.
VOICE
MESSAGES
Say
What's On Your Mind
Sometimes,
your voice says it all. With just one tap you can record a Voice Message,
perfect for a quick hello or a longer story.
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